Help Center

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SANSOKO CUSTOMER CARE| FREQUENTLY ASKED QUESTIONS

Get to know us more

Before we tell you more, just know you can reach us on the following platforms by clicking these icons. Ask us anything about our shop from products available, how to shop, and all other questions including price bargain.

Are SanSoko products new and genuine?

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SanSoko offers brand new, genuine products that have not been used. However, we also have second-hand items but we explain to you very well without having to lie to. Besides we have 10 days free return with 100% cash return.

How do I place an order?

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First browse thru our categories, front page, or the shop pages.

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  • Once you spot the product you want, click “add to cart.”
  • You can add more products as you want to cart and the visit the cart.
  • Once there you can adjust the number of pieces of the product you i.e. 2 bags and color
  • Proceed to check; register or log in and then enter your billing details or shipping address
  • Select your payment method and then confirm.

We will send you a confirmation to your email or even call you. This is a must to ensure we deliver to you the right product. Call us or Whatsapp anytime for more information on 0733942409


Can I return product?

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Yes, definitely you can return products for up to 10 days in case we delivered the wrong products or a faulty one for free; we will bear the return cost. For products with warranty will be returned before the warranty expires.

Can I get refunds?

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Yes, for all faulty products or the wrong one, we refund your money within 24 hours after receiving the product back. We even send you your transaction cost so you don’t get any losses.

Do you do international purchasing?

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Yes, just made the order and we’ll deliver to you. We will notify you the estimated arrival time.

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